Serena Apartment

TERMS AND CONDITIONS OF SALE

Please refer exclusively to the cancellation policy corresponding to the selected rate plan, as indicated in the booking summary.

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Preamble and Legal References

These terms and conditions govern the contractual relationship between the Guest and the company managing the property.
By confirming the booking, the Guest fully accepts these Terms and Conditions of Sale, in accordance with the Italian Consumer Code (Legislative Decree No. 206/2005) and the current regulations on distance contracts and tourist services.



*CANCELLATION POLICIES*

NON-REFUNDABLE WEBSITE OFFER:
The total cost of the stay will be charged at the time of booking confirmation.
It is not possible to modify or cancel the booking free of charge. In case of cancellation, modification, or no-show, no refund will be issued.

One date change is permitted per booking, at least 5 days prior to check-in.
A supplement may be required for the new period requested, based on available rates.
The booking conditions and type of accommodation remain unchanged.

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Standard Rate – Cancellation Policy:

Cancellations made up to 30 days before check-in: no penalty.
Cancellations made up to 29 days before check-in: refund of 25% of the total amount.
Cancellations made up to 7 days before check-in: penalty equal to 100% of the total booking amount.
In case of no-show, a penalty equal to 100% of the total booking amount will apply.
The city tax is not included in the total booking amount.

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Non-Refundable Offer:
In case of cancellation, modification, or no-show, no refund will be issued for the paid amount.
The full payment is required at the time of booking.
The city tax is not included in the total booking amount and will be requested according to the instructions provided prior to check-in.

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OFFICIAL WEBSITE RATE:
Free cancellation up to 5 days before check-in.
After this date, in case of cancellation, modification, or no-show, no refund will be issued.
Payment of the total booking amount must be completed at least 5 days before check-in; otherwise, the booking will be automatically cancelled.
The Guest will receive a reminder email to complete the payment via link — no automatic charge will be made.
The city tax is not included in the total booking amount and will be requested according to the instructions provided prior to check-in.

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OFFER – Cancel up to 5 Days Before Arrival:
Free cancellation up to 5 days before check-in.
After this date, in case of cancellation, modification, or no-show, no refund will be issued.
Payment of the total booking amount must be completed at least 5 days before check-in; otherwise, the booking will be automatically cancelled.
The Guest will receive a reminder to complete the payment via link.
The city tax is not included and will be requested according to the instructions provided prior to check-in.

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WEBSITE OFFER:
Free cancellation up to 5 days before check-in.
After this date, in case of cancellation, modification, or no-show, no refund will be issued.
Payment of the total booking amount must be completed at least 5 days before check-in; otherwise, the booking will be automatically cancelled.
The Guest will receive a reminder to complete the payment via link.
The city tax is not included and will be requested according to the instructions provided prior to check-in.

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Official Website Offer:
A 20% deposit is required to confirm the booking.
Free cancellation up to 5 days before check-in; in this case, the deposit will be refunded.
After this date, in case of cancellation, modification, or no-show, no refund will be issued.
The remaining balance must be paid no later than 5 days before check-in; otherwise, the booking will be automatically cancelled and the deposit will not be refunded.
The Guest will receive a reminder to complete the payment via link.
The city tax is not included and will be requested according to the instructions provided prior to check-in.

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BOOKING PROCEDURE

The booking, initiated by the Guest through one of the available channels (such as book.staydaplace.com, Airbnb, Booking, Expedia, VRBO, Plumguide), will be considered confirmed only after full payment has been made and the Guest Portal procedure has been completed via the link received by email.

Within the Guest Portal, the Guest — under their sole responsibility — must provide:

Personal details of all guests (for mandatory communication to public authorities);

Acceptance of these terms and authorization to process personal data;

Billing details for the issuance of an official invoice;

Payment of the city tax, where applicable.

👉 Failure to complete the Guest Portal by 3:00 PM (Italian time) on the day of check-in will result in the impossibility of accessing the property.

In any case, it is the Guest’s responsibility to verify the accuracy of the information provided. Therefore, the Guest expressly releases Daplace from any liability related to the accuracy or truthfulness of the submitted data.

Once the Guest Portal process is completed, the Guest will receive a copy of the self check-in instructions for the selected property.

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TRANSPARENCY AND LEGAL COMMUNICATIONS

Any request for cancellation or modification must be sent in writing by email to the address indicated in the booking confirmation and will be considered valid only after written confirmation from the property.

These terms and conditions take precedence over any general conditions published by third-party booking platforms, unless otherwise expressly stated.